Terms of service

General Terms and Conditions

Article 1 – Definitions
In these General Terms and Conditions the following is understood to mean:

1. Withdrawal period: the period within which the consumer can exercise his right of withdrawal;

2. Consumer: the natural person who does not act in the exercise of a profession or business and concludes a distance contract with the entrepreneur;

3. Day: calendar day;

4. Continuing obligation: a distance contract for a series of products and/or services, the delivery and/or acceptance obligation of which is spread over time;

5. Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in such a way that it can be viewed in the future and reproduced unchanged;

6. Right of withdrawal: the consumer's ability to withdraw from the distance contract within the withdrawal period;

7. Model withdrawal form: the form provided by the entrepreneur that the consumer can fill out if he wishes to exercise his right of withdrawal;

8. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

9. Distance contract: a contract concluded within the framework of a system for the distance sale of products and/or services organized by the entrepreneur, using exclusively means of distance communication up to and including the conclusion of the contract;

10. Means of distance communication: any means that can be used to conclude a contract without the consumer and the entrepreneur being physically present at the same time;

11. General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Logidon B.V., Sloterweg 296, 1171VH Badhoevedorp (visits by appointment only), telephone: 085-0602531, email: info@logidon.com, Commercial Register: 89714024, Chamber of Commerce Rotterdam, VAT number: NL865073776B01.

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur as well as to every distance contract and every order concluded between the entrepreneur and consumer.

2. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be pointed out before the contract is concluded that the general terms and conditions can be viewed at the entrepreneur and that they will be sent to the consumer immediately and free of charge upon request.

3. If the distance contract is concluded electronically, the text of these general terms and conditions can, in deviation from the previous paragraph, be made available electronically before the contract is concluded, so that the consumer can simply save it on a durable data medium. If this is not possible, it will be indicated before the conclusion of the contract where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge electronically or in another way upon request.

4. If, in addition to these general terms and conditions, special product or service conditions also apply, paragraphs 2 and 3 apply accordingly, and the consumer can always rely on the regulation that is most favorable to him in the event of contradictory provisions.

5. If one or more provisions of these General Terms and Conditions are wholly or partially void or voidable, the contract remains valid and the relevant provision will be replaced immediately by a provision that comes as close as possible to the purpose of the original provision.

6. Situations not regulated in these General Terms and Conditions must be assessed in accordance with these General Terms and Conditions.

7. Any ambiguities regarding the interpretation or content of individual provisions must be interpreted in accordance with these General Terms and Conditions.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

2. The offer is subject to change. The entrepreneur is entitled to change or adapt the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. Obvious errors or mistakes do not bind the entrepreneur.

4. All illustrations, specifications and information in the offer are non-binding and do not entitle you to compensation or termination of the contract.

5. Images of the products represent them truthfully; However, the entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors.

6. Each offer contains sufficient information so that it is clear to the consumer what rights and obligations are associated with accepting the offer, in particular the price including taxes, shipping costs, conclusion of the contract, right of withdrawal, method of payment, delivery, execution, offer period and contract duration in the case of continuing obligations.

Article 5 – The Contract

1. Subject to paragraph 4, the contract is concluded with the acceptance of the offer by the consumer and the fulfillment of the conditions stipulated.

2. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as this confirmation has not been given, the consumer can terminate the contract.

3. The entrepreneur takes appropriate technical and organizational measures to protect electronic data transmission and ensures a secure web environment.

4. The entrepreneur is entitled, within the legal framework, to check whether the consumer can meet his payment obligations and can reject an order for reasons or attach special conditions to the execution.

5. The entrepreneur provides the consumer with all legally required information when delivering the product or service.

6. In the case of ongoing obligations, this only applies to the first delivery.

7. Every contract is concluded subject to sufficient availability of the products in question.

Article 6 – Right of withdrawal
When products are delivered, the consumer has the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason. During the cancellation period, the consumer must handle the product and the packaging carefully. The cancellation must be communicated within 14 days using the sample cancellation form, and the product must be returned within 14 days. For services, the cancellation period is at least 14 days from the conclusion of the contract.

Article 7 – Costs in the event of cancellation

1. Payments already made will be refunded using the same payment method within 14 days of cancellation at the latest.

2. The consumer is liable for any reduction in value of the goods that is due to improper handling.

3. There is no liability for reduction in value if the entrepreneur has not provided the legally required information on the right of withdrawal.

4. The consumer bears the direct costs of the return.

Article 8 – Exclusion of the right of withdrawal
The entrepreneur may exclude the right of withdrawal for custom-made products, personalized goods, goods that are not suitable for return for hygienic reasons and whose seal has been removed, unsealed audio and video recordings or software, perishable goods, newspapers and magazines, as well as services that were started with the express consent of the consumer before the end of the withdrawal period.

Article 9 – The price

1. During the validity period stated in the offer, prices will not be increased, subject to changes in VAT.

2. Products or services with market-related price fluctuations may be offered at variable prices.

3. All prices include VAT.

4. Printing and typesetting errors reserved.

Article 10 – Compliance and Guarantee
The entrepreneur guarantees that the products and/or services comply with the contract, the specified specifications and the legal requirements. A guarantee does not affect the statutory rights of the consumer. Defects must be reported within four weeks of delivery. The guarantee is void in the event of improper use or unauthorized repairs.

Article 11 – Delivery and execution
Delivery will be made with the greatest possible care and within 30 days at the latest, unless otherwise agreed. In the event of delays, the consumer is entitled to terminate the contract free of charge. The risk of loss or damage lies with the entrepreneur until delivery.

Article 12 – Continuing obligations: term, termination and extension
The consumer can terminate contracts at any time with a notice period of no more than one month. A tacit extension is only permitted under the conditions permitted by law.

Article 13 – Payment
Unless otherwise agreed, payments must be made within seven working days after the start of the cancellation period. The consumer is obliged to immediately report any inaccuracies in the payment data.

Article 14 – Complaints procedure
Complaints must be submitted within seven days of discovery of the defect and will be responded to within 14 days. If no agreement can be reached, the complaint can be submitted via the European ODR platform.

Article 15 – Disputes
Dutch law applies exclusively to all contracts, even if the consumer is resident abroad. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Article 16 – Additional or different provisions
Additional provisions or provisions that deviate from these General Terms and Conditions must not be to the detriment of the consumer and must be recorded in writing or on a durable medium.