Delivery
Shipping costs & payment methods
Return and cancellation
Assembly & product information
Damage & Warranty
Change address
FAQ
Delivery
How long does delivery take?
How long does delivery take?
Our delivery time is 5-7 business days. We ship daily directly from our warehouse in Germany. Thanks to our regular logistics partners, your order will arrive always within the specified period on.
Will my order be delivered in parts?
Will my order be delivered in parts?
Some products consist of several parts (e.g. Part A and Part B). These will always sent at the same time, however, it may happen that the packages don't arrive at exactly the same time. Don't worry: you will receive always all parts.
What if there is a problem with my order?
What if there is a problem with my order?
Standard delivery: parcel service to the front door (Ground floor).
Large or heavy shipments: if applicable. by pallet to the curb.
Interior Carry & Assembly: not included.
Delivery time: Monday - Friday; Saturdays depending on the carrier.
Time window & tracking: Track & Trace link with day and usually time window; can be adjusted by the carrier on the delivery day.
What happens if I'm not home when delivery?
What happens if I'm not home when delivery?
Delivery to neighbors: Transporter tries there first.
Second delivery: follows if first delivery is not possible.
Pickup point: If the failure occurs again, packages will be sent to the nearest pickup point brought; one week to collect.
Track & Trace: Shows delivery location and further information from the carrier.
Can I receive my delivery later?
Can I receive my delivery later?
You can place your order temporarily stored with us leave and have it delivered later. Contact us for conditions.
Shipping costs & payment methods
How much are the shipping costs?
How much are the shipping costs?
Shipping is always free. Drop it no additional costs on.
Are there any return shipping costs?
Are there any return shipping costs?
No, Shipping and returns are 100% free.
Which payment methods are offered?
Which payment methods are offered?
At Logidon you can pay safely and easily via:
- iDEAL
- Bancontact
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Klarna Pay later
- Klarna In 3 installments
B2B / Business orders
B2B / Business orders
We create on request Invoices with company name including VAT information. Please provide the following information:
- Company name, billing address, VAT number
- If applicable, reference/PO number
Contact: info@logidon.com or contact form.
Returns & Cancellation
Can I return my order?
Can I return my order?
Yes, at Logidon returns are always free.
You can place your order within 14 days of receipt send back free of charge. To do this, contact our customer service.
Can I cancel my order?
Can I cancel my order?
- Before shipping: Cancellable free of charge, please contact us as soon as possible.
- After dispatch / already received: Return it free of charge via customer service within 14 days. Once returned Refund within 3-5 business days about the payment method used.
Assembly & product information
Is the furniture delivered assembled?
Is the furniture delivered assembled?
No, our furniture will delivered disassembledto avoid transport damage.
- All parts are clearly numbered.
- The instructions contain Step-by-step drawings.
- Will fit most furniture no special tool needed.
So you can your furniture easy and quick to set up yourself.
Can product images differ from the actual product?
Can product images differ from the actual product?
Due to screen technology and individual display settings, colors and shapes may vary slightly differ from the original product.
However, these differences are detrimental not the quality or comfort of the products.
Product inventory/reorder
Product inventory/reorder
Not all sold-out products will be resupplied. Contact our customer service; we check Availability and possible alternatives.
Notification of re-availability: name/item number info@logidon.com or contact form; We will inform you as soon as the product is available again.
Damage & Warranty
My product was delivered damaged, what should I do?
My product was delivered damaged, what should I do?
- Check package immediately upon receipt.
- Take photos of the outer box, packaging and damaged part.
- Note the order number and short description.
- as quickly as possible (ideally within 48 hours). info@logidon.com or send via contact form.
We will send replacement parts or, if necessary, a new product. Damaged items do not have to be returned without consultation.
Warranty & Service
Warranty & Service
This applies legal guarantee: The product must perform what can reasonably be expected.
Additionally we offer 2 year manufacturer's warranty for material and manufacturing defects.
Report damage or defect: Take photos/videos, order number + description info@logidon.com Send or use contact form.
Solution: free replacement part, repair or exchange depending on the situation.
Change address
How can I change my delivery address?
How can I change my delivery address?
A change of the delivery address is possible in consultation, but may result in a new delivery date lead.
It's best to use this Contact form (Subject “Other”) and give old and new address on.
By telephone: 085 0687 777, Monday to Friday 8:30 a.m. to 5:30 p.m.
Customer service
How can I contact customer service?
How can I contact customer service?
- Email: info@logidon.com
- Contact form: “Contact” menu on the website
- Telephone: 085 0687 777 (Monday–Friday, 8:30 a.m.–5:30 p.m.)
We strive to within 24 hours to answer.
More questions
Can I carry the delivery inside or have it assembled?
Can I carry the delivery inside or have it assembled?
We currently offer no mounting options on.
Delivery on weekends or time slots?
Delivery on weekends or time slots?
Saturday deliveries depend on the carrier and cannot be guaranteed. Track & Trace link provides information about the day and time slot.
How do I know my order is on the way?
How do I know my order is on the way?
You will receive one after shipping Track & Trace link to your email address.